All Happy Mammoth orders are shipped with full order tracking. You’ll be sent an email with your tracking number once your order has been shipped so you can check its whereabouts at ALL times.

Your order will usually be processed on the same or next business day. Whether it’s same or next business day depends on the time of your order. Generally speaking, orders before 12pm will be processed same day. Orders after 12pm are generally processed the following.

This happens in 95% of cases. Please note that due to matters out of our control, processing may take a little longer in rare cases. If you order on the weekend, your order will be processed on the NEXT business day. Orders are NOT processed and fulfilled by our warehouse on weekend days.

This will vary depending your location. We have 3 different shipping options within the US:

1. FedEx Next Day Air *
2. USPS First Class Mail 4-7 Days
3. FedEx Ground Economy 2-5 Days

If you live in Alaska or Hawaii, we offer the following options:

1. FedEx Ground Economy 10-14 Days
2. USPS Priority Mail 3-4 days

If you live in Canada:

1. DHL Parcel International Direct 3-9 days
These timeframes depend on when we receive the order, as our warehouse works Monday through Friday from 8:30 am to 4:00 pm EST. Please note that orders do not ship on weekends or major holidays.

Keep in mind that once the parcel leaves our warehouse, we don’t have any control over when it will arrive.

The delivery speed can vary, as it depends on several factors related to the carrier, such as traffic congestion, adverse weather conditions, incorrect addresses and/or customs processes in your country of residence.

These factors and others not listed can significantly affect the prompt delivery of packages, and unfortunately, these circumstances are not within our purview. We appreciate your patience and cooperation in this matter.

* If this option is available in your location it might take longer than expected (3 - 4 extra days). You can check Fedex website (https://www.fedex.com) for more information on this matter

We work incredibly hard to get your parcel to you quickly, but because we ship with third party carriers once it’s with the courier it is out of our hands.

So we just need to wait. However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, returned to sender or missing please contact us on Facebook Messenger or send us an email to our dedicated customer service line. So we can provide the fast possible response, please provide your order number and the actual name you ordered with.

All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day.

Whilst we endeavour to provide assistance super fast, we will not tolerate abuse or customers who send three messages within a day regarding the same matter. Anyone who does this with will be placed at the back of the queue.

Our discount codes do not work for subscriptions, so please make sure to select the one-time purchase option. Note that only one discount can be used per order, and once per customer.

We understand that mistakes can happen, and we want to help you get your Happy Mammoth products as quickly and smoothly as possible.

Immediately after placing your order, you’ll receive a confirmation email with a link to review and update your shipping address. This email is sent automatically and after each placed order — it may end up in your junk or spam folder, so please check there too.

You have 60 minutes from the time of your purchase to make any necessary changes through this link.

If you can’t locate the email or encounter any issues, please contact us right away. While we cannot guarantee changes (as we ship orders very quickly), we’ll do our best to assist you.

Providing an incorrect shipping address causes significant disruption to our warehouse operations. Our warehouse charges us a $9.00 fee for address modifications due to the manual effort involved.

If you supplied an incorrect address and request a change, this $9.00 fee will be charged to you before the update can be processed.

Thanks for understanding — accurate shipping details help us get your order to you faster!

One golden rule to keep in mind is to never mix more than 4 products at the same time. However, there are products that simply do not go together. If you need guidance on this, please do not hesitate to contact us before you begin at support@happymammoth.co

This way, we can work together on setting you up for success.

If you've had a change of heart about your order or you've noticed an error, feel free to get in touch with us right away via our support email. We'll do our absolute best to catch your order before it's sent out, although we must admit, our order processing and shipping speeds are pretty zippy! But your satisfaction is important to us, and we will strive to assist you to the best of our ability.

Kindly be aware that if cancelling the order proves unfeasible, any expenses related to return shipping will be your own responsibility.

Have a question? Get in touch with our friendly customer service team for assistant. All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day. You can also email us at support@happymammoth.co

All Happy Mammoth products are natural foods and are considered perishable goods. Due to this, we unfortunately not accept any returns or provide you with refunds due to product tampering and safety concerns.

If, however, you were sent the wrong item then we will happily provide you with a refund. As long as the goods are in their original saleable condition.

Once we have received your returned package, we’ll inspect all items before a refund or exchange is issued. We reserve the right to deny refunds if items are not returned in their original condition, then they will be returned back to you.

We’ll let you know by email if your item has been accepted for a refund or exchange.

Subscription products:

Please note that ALL subscription products come with a minimum 3 month subscription term. This is to prevent people from taking advantage of our generous discounted subscription pricing options.

We provide subscription options for people that are committed to improving their long-term health. If you don’t want to make this commitment or just want to try our products, we recommend selecting one of our once-off packages.

The 3 month minimum is clearly listed on ALL product pages. It is your responsibility to read to this. There are no exceptions to this. Customers wanting to cancel before the 3 month minimum is up will be charged a $49 early cancellation fee.

We offer two easy options for canceling your subscription:

1 Online Cancellation

◦ Log into your account on our website.

◦ Go to the subscription management section.

◦ Follow the guided steps to cancel your subscription effortlessly.

2 Contacting Customer Support

◦ You can contact us through our chat option or email us at support@happymammoth.co. Our friendly customer support team will be more than happy to assist you with any questions or concerns.

◦ To ensure a smooth cancellation process, please provide your full name, email address and order number (if available).

Important Information about Subscription Discounts

Our subscription plan offers a substantial discount compared to the One-Time Purchase option. However, if you decide to cancel your subscription before receiving your third order, a fee may be applied. This fee will be either $49 or the price difference between the One-Time Purchase and the discounted subscription price for the orders you've already received — whichever is lower.

This approach maintains fairness and transparency, as the discount is intended for long-term subscribers. If you have any questions or need additional information, feel free to reach out to our support team.

Every purchase is backed by our "Down-To-The-Last-Scoop' 100% Risk-Free, 60-Day Money-Back Guarantee.

We're so confident in the effectiveness of our products when it comes to reducing the effects of menopausal hormone imbalances, or improving your gut health, that your purchase is guaranteed for a full 60 days.

Enjoy your daily scoop and if you don't experience the benefits of our products, simply email our friendly customer service team within 60 days from the purchase date, and we’ll give you a full refund.

These are only valid for customers who have purchased the 1 tub option.

Customers that purchased more than 1 tub or bundles/packages are not eligible for a refund or any other guarantee.

Money-back guarantee is conditional and is based on the following:

As the guarantee is based on the effectiveness of the product, customers need to take all dosages of our product. If the product has not worked for you, we will happily give you your money back. You will not be able to request your money back based on flavour.

If you request the guarantee for our gut related products (e.g. Prebiotic Collagen or Ultra Absorb L-Glutamine), your diet plays an important role in your results. As long as you can show you have taken at least 9 serves and have not eaten junk food and alcohol every day during the trial, we will happily refund your money back excluding the postage cost. Customers who have eaten high carbohydrate and high fibre diets during the period, will not be granted a refund because these nutrients are directly linked to chronic bloating and destroy the products chances of working.

Once you request to apply this policy you will not be able to repurchase the same product at our online store.

Easy! Just select “Subscribe & Save” on any product and check out as usual. You’ll automatically save 15% OFF on single jars and 10% OFF on bundles — and get instant Inner Circle access.

Yes — when you subscribe to a bundle, you’ll get 10% OFF + Inner Circle perks.

The 15% OFF applies only to single jars, but both options give you full Inner Circle access, including gifts, reserved stock, and priority support.

Of course! You’re in full control. You can edit, change, or cancel anytime in just a few clicks. No penalties, no questions, no stress.

We’ll also send you a link right after you subscribe to manage everything easily.

When you join the Inner Circle, you unlock:

 – Special discounts on every jar or bundle

 – Free gifts & surprise rewards

 – Reserved stock so your favorites never sell out

 – Priority customer support

 – Exclusive discounts not available to anyone else

The longer you stay, the more savings and surprise gifts you unlock.

Happy Credits are our way of rewarding customers for staying consistent with their subscription. You’ll earn 1 Happy Credit with each subscription delivery. When you collect 6 credits, we will automatically exchange them for a coupon that allows you to get a free formula of your choice in our store.

Here’s a quick overview of the different gifts and deals you’ll receive as an Inner Circle member:

Delivery 1

• DOUBLE Happy Credits (2 in total)
• A surprise gift

Delivery 2

• DOUBLE Happy Credits (4 in total)
• 14% discount code to use in our store

Delivery 3

• DOUBLE Happy Credits (6 in total) that customers can use to redeem a Free Product

Delivery 4

• 1 Happy Credit
• 20% discount code to use in our store

Delivery 5

• 1 Happy Credit (2 in total)
• Surprise gift

Delivery 6

• 1 Happy Credit (3 in total)

Delivery 7 and beyond

• The longer you stay in the Inner Circle, the more Happy Credits you’ll receive — and the more free products you’ll get.

As long as you have an active subscription — you're in! The longer you stay, the more rewards you unlock.

Nope. It’s completely free when you subscribe to any product. There are no fees, no commitments — just extra rewards for staying consistent.

To protect your health and ensure you're getting the real deal, please make sure you’re buying only authentic Happy Mammoth formulas.

Here’s how to verify that your formula is 100% legit:

✅ 1. Look for the QR Code

All official Happy Mammoth boxes come with a unique QR code printed on the packaging. Scan it with your phone, and you’ll be instantly redirected to our web domain.

✅ 2. Check the Logo + Packaging

Real Happy Mammoth formulas always feature our official logo, company name, color branding, and tamper-evident seals. No smudgy fonts. No weird stickers. No misspelled ingredients.

So, if it looks off, it probably is. But, if you’re still not sure, email support@happymammoth.co to double-check.

✅ 3. Buy Only From Official Channels

To avoid sketchy, black market knockoffs or expired stock, always purchase through our official website: store.happymammoth.com

Do NOT buy from ANY unauthorized marketplace. No other manufacturer or distributor is authorized to produce or ship our formulas.

⚠️ Why This Matters:pro

Fake supplements are dangerous.

They can contain cheap fillers, expired ingredients, or unknown substances that can mess with your health, and they won’t work the way our scientifically formulated products do.

We care about your safety. We’ve spent years developing clean, research-backed formulas, so don’t let scammers take that away from you.