Returns and Refund Policy
Foods and perishable goods cannot be returned. As Happy Mammoth Bone Broth and Food Based Natural Supplements are perishable goods, we cannot offer a refund or exchanges on any purchases.
On top of this, we set world leading quality standards with our products. To keep in compliance with our quality protocols, we cannot allow products to return to our warehouse once they have left. As you can understand, we cannot control what happens to goods once they leave the warehouse. We have set this policy to ensure you are getting the highest possible standards and to safeguard your health and wellbeing.
Happy Mammoth is not liable for any goods lost or damaged by Australia Post, UPS, USPS, Fedex, Amazon or any other third party postage carries.
In all other cases where your product does not arrive or is damaged, Happy Mammoth can issue a discretionary refund. If Happy Mammoth decides to issue a refund, credit will be applied to your original mode of payment. However, we are happy to provide you with a full refund under one of our money-back guarantees listed below.
We do not allow returns or refunds for the following reasons:
YOU DON’T LIKE THE FLAVOUR:
Flavour is very subjective and whilst we do our best to formulate the best possible flavours and please as many clients a possible — it’s impossible to please everyone. Our products are formulated to deliver long-lasting positive health changes first. Taste is a secondary consideration after results. For these reasons, we do not offer returns or refunds if you simply dislike the flavour.
BEING ALLERGIC TO THE PRODUCT OR AN INGREDIENT:
It’s your responsibility to research the ingredients in the product to determine if there is anything you are or could be allergic to. You can find all the ingredients and nutritional panels on our store site: https://shop.happymammoth.co — if you need further clarification, we recommend consulting with our customer service team first before ordering.
ORDERING TOO MUCH:
It’s your responsibility to make sure you are ordering the correct amount amount at checkout. We are not responsible if you make a mistake and order too much. If you order too many items, please contact us immediately and we will do our best to cancel you order before it goes out. However, we cannot make any guarantees. If you order has already been sent out, we cannot provide a refund or accept the goods back into our store. Please also take into consideration that customer service response times can take up to 24-hours and only occur on weekdays at this point in time.
ORDERING THE WRONG ITEM:
It’s your responsibility to ensure you are ordering the correct item for your own circumstances. If you are unsure which items to order, please contact our customer service team, or take our free gut grader. If you order the wrong item, please contact us immediately and we will do our best to cancel you order before it goes out. However, we cannot make any guarantees. If you order has already been sent out, we cannot provide a refund or accept the goods back into our store. Please also take into consideration that customer service response times can take up to 24-hours and only occur on weekdays at this point in time.
SUFFERING FROM FINANCIAL HARDSHIP OR CANNOT MAKE RENT FOR THE MONTH:
It’s your responsibility to take control of your own financial situation. If you are struggling financially, we do not recommend buying foods or supplements. We therefore cannot offer refunds for financial hardship. It’s especially important that you do not purchase subscription products whilst in financial hardship.
WANTING TO END A SUBSCRIPTION EARLY:
It’s clearly labelled across the website that subscriptions come with a minimum three-month term. We therefore cannot cancel or refund subscriptions. If you want to cancel your subscription, it is your responsibility to reach out and cancel it with our customer service team before your next billing date. If you are billed and the product/s have already been sent, we cannot issue a refund.
BULLYING, THREATS AND OTHER ANTI-SOCIAL BEHAVIOUR:
We will always treat you with the utmost dignity and respect. We strive to be as direct, honest and genuine in all communications with our you — our valued client. However, we sometimes get the occasional customer that uses threats and bullying to try and get their own way. Not only is this behaviour incredibly damaging to the mental health of our customer service team, it’s also a poor reflection of character. This behaviour will not be tolerated by Happy Mammoth and will not result in a refund.
Conditional Money-Back Guarantees:
Money-Back and Double Money-Back guarantees. These are only valid for customers who have purchased through the relevant Facebook Advertising campaign. All sales from Facebook are tracked so this will be looked up prior to proceeding with the guarantee.
The Double-Money back guarantee is applicable to customers who purchase 1x Prebiotic Collagen Protein only. Customers that purchase more than 1x Prebiotic Collagen Protein, or who purchase Prebiotic Collagen Protein as part of The Complete Gut Synergy System or The Complete Gut Repair System are not eligible for a refund or any other double-money back guarantee.
What’s more, the double money-back guarantee is conditional and is based on the following:
- Attach a photo to your email showing you have taken at least 9 servings of Prebiotic Collagen Protein
- A brief food dairy showing what you have eaten for breakfast, lunch and dinner for each of the days during the 9 day period
- This offer is restricted to 1x package only. The 2x and 4x packages and all other synergy, repair and detox packages are NOT included in this offer
Your diet plays an important role in your results. As long as you can show you have taken at least 9 serves and have not eaten junk food and alcohol every day during the trial, we will happily send you double your money back excluding the postage cost. Customers who have eaten high carbohydrate and high fibre diets during the period will not be granted a refund because these nutrients are directly linked to chronic bloating and destroy the products chances of working.